Digital Transformation

Your workers' comp systems might be working against each other. We break down the costly problem of data silos and explain how connecting your data can lead to faster recoveries and better outcomes.

Insurance giant Allianz is reportedly in talks to cut call center jobs at its travel insurance unit as it looks to integrate more artificial intelligence. Here's what this move could mean for the industry and for you.

Forget clunky chatbots. Insurers are now using advanced AI that can hold a real conversation, answer complex questions, and even process claims live on the phone. Here's what this massive shift means for you.

For years, major insurance carriers have been slow to change. Now, they're striking deals with nimble AI startups, and it could change everything about how you get a quote, file a claim, and pay for coverage.

Customers are leaving their insurance providers in droves, and it's not just about price. Find out why rising expectations are the real problem and how AI is becoming the essential tool for insurers who want to keep their clients and dominate the market.

Let's be honest, insurance often feels cold and transactional. But that's changing fast. See how AI is helping insurers anticipate your needs and build a relationship that's actually about you.

AI is making insurance faster, but is it making it better? We break down the crucial difference between efficiency and effectiveness in standard and specialty insurance, and what it means for you.

AI is popping up all over the insurance world, but how do we really feel about it? We're open to the idea, but definitely cautious. Let's talk about where we're happy to let AI take the wheel and where we still want a human on the other end of the line.

That frustrating software and endless login loop? It's more than just an annoyance. A new report shows this "digital friction" is burning out your employees, killing productivity, and quietly driving up your insurance risks.

You’ve probably seen it when buying a plane ticket or a new phone—a simple checkbox to add insurance. This is embedded insurance, and it’s about to become a trillion-dollar market, mostly thanks to the auto industry.

Workers' comp has long been bogged down by manual processes. We explore how leaders like Optum's Matt Wolfe are using AI and smart tech not to replace people, but to empower them—making life easier for adjusters and getting injured workers the help they need, faster.

Tired of the endless forms and confusing calls just to get insured? There's a huge shift happening in personal insurance that puts convenience first, embedding coverage right where you need it, when you need it.