Articles about Operational Efficiency in Insurance
We all know the pain of legacy insurance systems. A new report suggests "agentic AI" could be the key, promising productivity gains of up to 90%. Let's break down what that actually means.
Crawford & Company just announced a major global restructuring. We're breaking down what this shift to a simpler U.S. and International model means for clients, especially with Jeffrey Sickles now leading the TPA arm, Broadspire.
Feeling buried under endless spreadsheets, PDFs, and carrier portals? You're not alone. Let's talk frankly about why data has become such a headache for insurance brokers and what you can actually do about it.
Marsh just made a significant move, appointing Katrina Zafiriadis to lead a brand-new Service Delivery Practice for the US and Canada. We're breaking down what this new role really means and why it's a big deal for clients and the industry.
Feeling buried in paperwork and re-keying data? We'll show you 10 simple workflow improvements that help small, lean insurance agencies quote faster, work smarter, and grow their book of business.
Feeling the squeeze from rising workers' comp costs? Enlyte's Dave Torrence breaks down the hidden forces driving up expenses and reveals why integrating your systems is the secret to getting better outcomes and saving money.
In workers' comp, a simple 10-day delay for physical therapy can turn a minor injury into a major claim. Let's explore why direct access to PT is a no-brainer for better outcomes and lower costs, and why so many are still hesitant to embrace it.
Drowning in direct bill commissions? See how one major brokerage, The Baldwin Group, went from total chaos to 97% applied cash in just two months—and what you can learn from their story.
Many companies have AI oversight committees, but a new study reveals a shocking truth: almost none are actually ready to use AI safely. Let's talk about this huge gap between planning and reality.
Let's be honest, bad data is a huge headache in the insurance world. Discover how AI and a clever concept called 'semantic ontologies' are turning this chronic problem into a powerful competitive advantage.
In workers' comp, rising pharmacy costs can be a mystery. We often overlook the most critical factor: the injured worker's choices. Let's explore why they go out-of-network and how a simple conversation can change everything.
Ever wonder why insurance can feel so clunky, even with all the new tech? IMA is taking a hard look at the real problem: workflow friction. Here's why their ground-up approach is a big deal for both clients and their own team.