Articles about Client Experience in Insurance
Remember when insurance felt like a one-size-fits-all game? Thanks to new tech, your broker can now act more like a data scientist, creating coverage that's truly tailored to you. Let's break down what this really means.
Forget generic call centers. The future of insurance is here, and it looks like a dedicated personal assistant powered by AI, ready to anticipate your needs before you even have them.
Crawford & Company just announced a major global restructuring. We're breaking down what this shift to a simpler U.S. and International model means for clients, especially with Jeffrey Sickles now leading the TPA arm, Broadspire.
Clients always ask, "Am I going to be okay?" For years, the answer was complicated. Discover how modern digital modeling tools are changing the conversation, turning fear into clarity and helping clients truly see their financial future.
Marsh just made a significant move, appointing Katrina Zafiriadis to lead a brand-new Service Delivery Practice for the US and Canada. We're breaking down what this new role really means and why it's a big deal for clients and the industry.
Ever wonder why your insurance company is suddenly offering perks and apps? It's not a gimmick. The industry is shifting from a simple transaction to a membership-style subscription, and it's changing everything.
In workers' compensation, we often focus on networks and costs. But what if the key to better pharmacy utilization is the one person we sometimes forget to talk to? Let's explore why injured workers go out-of-network and how simple engagement can change everything.
Ever feel like you offer a full menu of financial services, but your best clients only ever order the same two things? You're not alone. Let's talk about why this happens and how you can bridge the gap to build deeper, more valuable relationships.
The standard insurance pitch doesn't work for high-net-worth clients. It's time to change the conversation from safety nets to strategic financial levers that solve their unique problems.
Forget fancy apps and low prices. New research shows the real key to customer loyalty is lightning-fast digital claims payments—so powerful that customers will even stick around after a price hike.
With 80% of consumers worried about a recession, they're looking to cut costs—and that might include you. Here’s how to connect with anxious clients, show your value, and stop them from making rash decisions.
Remember the days of one-size-fits-all life insurance? They're over. Discover how carriers are using new tech to create policies, applications, and pricing that are custom-fit just for you.