Insurance Operations

In a world of corporate skepticism, the workers' compensation industry is learning a powerful lesson: trust and empathy aren't just nice-to-haves, they're the key to better outcomes. Discover the human-centric strategies that are reducing litigation and getting employees back to work faster.

Feeling ghosted by your insurance company after filing a claim? You're not alone. Let's talk about why claims get delayed and what you can do to get the conversation—and your money—moving again.

We've all heard the hype about AI in workers' comp claims, but the reality is messy. Discover the common pitfalls that cause these projects to fail and learn the practical steps to make AI a tool your team actually wants to use.

Crawford & Company just announced a major global restructuring. We're breaking down what this shift to a simpler U.S. and International model means for clients, especially with Jeffrey Sickles now leading the TPA arm, Broadspire.

Ever wonder why your commercial property premium is so high? A big part of the problem might be a missing paper trail—the crucial building data that insurers need to see but often can't find.

Let's be honest, billing and payments can be one of the most frustrating parts of insurance. Discover how new AI tools are smoothing out the process and see them live in a free demo day on March 25.

Chubb is making a major play in the tech space, bringing in Sesh Iyer from Boston Consulting Group to lead its global operations and digital future. Let's break down what this move really means for the insurance giant.

Feeling like your AI initiatives are stuck in a never-ending pilot program? You're not alone. Let's talk about the real reasons AI projects stall and the practical steps you can take to move from a small-scale vision to true, impactful automation across your claims department.

Fraudsters thrive by hiding in the cracks of our data. Let's talk about how we can piece together the puzzle and expose the sophisticated fraud networks that are hiding in plain sight.

Are you drowning in risk data but starving for real insights? It’s time to stop treating your RMIS like a digital filing cabinet. Let's talk about how smart risk leaders transform it into a powerful tool for making better, more strategic decisions.

Gone are the days of the lone wolf fraudster. Today, we're up against sophisticated, coordinated fraud networks that make individual claims look perfectly normal. Here's why our old detection methods are failing and what we need to do about it.

AI isn't coming for adjusters' jobs. According to CorVel's Sarah Scott, it's coming to give them back their most valuable asset: time. Here's how AI is set to handle the busywork so adjusters can focus on what truly matters—the people.